Resume parsing error

Incident Report for Applicant Tracking Software

Resolved

This issue has been resolved. Users that were impacted may need to refresh or close the applicant viewer and reopen to see the parsed resume and/or cover letter.

Posted Aug 06, 2019 - 13:56 PDT

Identified

The issue has been identified and a fix should be implemented shortly.

Posted Aug 06, 2019 - 13:23 PDT

Investigating

Some users may be experiencing an error when trying to view the "resume" tab on an applicant's profile. Users should still be able to click on the "files" tab to download the resume file. Our team is investigating.

Posted Aug 06, 2019 - 13:08 PDT