All Systems Operational
Account Access Operational
90 days ago
100.0 % uptime
Today
Account Details Operational
90 days ago
100.0 % uptime
Today
Application Viewer Operational
90 days ago
100.0 % uptime
Today
Background/Drug Screening Operational
Calendar Operational
90 days ago
100.0 % uptime
Today
Careers Page Operational
Create/Edit Jobs Operational
Help Operational
Job Board Distribution Operational
Messages Operational
Offer Letters Operational
Reports Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 26, 2024

No incidents reported today.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - We are pleased to inform you that the recent issue with our Applicant Tracking System's messaging feature have been resolved. Our team of tech wizards has been diligently administering digital cough syrup to the system, and we are happy to report that messaging is now functioning as expected.

If you are still experiencing any issues with messaging, we recommend clearing your cache and cookies before reaching out to support. This will help to ensure that you are viewing the most up-to-date version of the Applicant Tracking System.

We sincerely apologize for any inconvenience this issue may have caused, and we appreciate your patience and understanding as we worked to resolve it.

May 24, 13:40 PDT
Update - We've identified the gremlin responsible for the issue in messaging and have implemented a fix to keep your messages flowing smoothly, but we're still keeping an eye on things just in case.

In the meantime, you should be able to resume sending and receiving messages without continued shenanigans. If you encounter any further issues, please don't hesitate to reach out to our Support Team.

May 23, 11:37 PDT
Update - This issue is nearing resolution, and the majority of emails are being delivered as expected. Our team will continue to monitor this issue for stability.
May 22, 09:00 PDT
Update - We are closely monitoring the situation to ensure that email deliverability continues without interruption. We sincerely apologize for any inconvenience this issue may have caused, and we appreciate your patience and understanding as we work to resolve it.

Please do not hesitate to contact us if you have any further questions or concerns.

May 20, 12:31 PDT
Monitoring - Rest assured that our team is actively monitoring this issue, as it remains our top priority.

We'll continue to keep you updated as we progress in our endeavors to restore the system to its full functionality.

Thank you for your patience and understanding as we work to clear up this technical issue. We're committed to providing you with a seamless communication experience throughout the hiring process.

May 15, 14:55 PDT
Update - We are continuing to work on a fix for this issue.
May 13, 16:04 PDT
Update - Our Applicant Tracking System is experiencing a temporary disruption in messaging. But worry not! Our tech team is already hard at work administering a dose of digital cough syrup to get those messages flowing smoothly again.

In the meantime, we apologize for any inconvenience this may cause. We know how vital communication is during the hiring process, so rest assured, we're working as fast as we can to clear up the issue.

While we handle the technical side, we recommend using alternative communication channels, like email or phone calls, to keep your conversation with candidates flowing. We'll keep you updated with any progress, and soon those messages will be back on track in no time.

Thank you for your patience and understanding as we clear up this technical issue.

May 13, 09:16 PDT
Identified - Our Engineering Team is actively working with Yahoo to identify the root cause so they can implement a solution.

Here's what we know so far:
-New emails to Yahoo inboxes are being throttled.
-The issue is affecting some users.

In the meantime, please:
-Reach out to Yahoo recipients externally or request an alternative email address to use within the ATS

We will send an additional update as soon as possible.

May 8, 13:29 PDT
Update - We've identified a temporary technical issue causing slight delays with emails sent to Yahoo users. We understand the importance of email deliverability, and we sincerely apologize for any inconvenience this may cause.

Here's what we know: Messages sent to Yahoo inboxes are being delayed.
What we're doing: Our team of tech wizards are diligently investigating the issue and working tirelessly to resolve it promptly.
What you can do: Reach out to applicants externally for an alternative email address so that you can continue correspondence within the ATS, if necessary. Sit back, relax, and enjoy a refreshing cup of applicant tracking system-themed tea. We'll handle the rest! You can rest assured that email deliverability remains our top priority.

We'll keep you updated as we progress in our endeavors to restore the Applicant Tracking System to its full functionality. Thank you for your continued patience and trust!

May 7, 09:02 PDT
Update - We are continuing to monitor for any further issues.
May 6, 12:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 10:46 PDT
Investigating - We are currently investigating this issue.
May 6, 08:18 PDT
May 23, 2024
May 22, 2024
May 21, 2024

No incidents reported.

May 20, 2024
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
May 14, 2024
Postmortem - Read details
May 15, 08:20 PDT
Resolved - We've identified the gremlin responsible for this issue and have implemented a fix. Rest assured, we're keeping a watchful eye on things to make sure it doesn't make a comeback.

In the meantime, you should be able to resume use of this feature without continued shenanigans. If you encounter any further issues, please don't hesitate to reach out to our support team.

May 14, 13:17 PDT
Identified - Our engineering experts have identified the issue affecting applicants' ability to bypass Required Resume settings and are diligently working on a solution. Stay tuned for the anticipated return of a seamlessly functioning Require Resumes feature. Your patience and support are greatly appreciated.
May 14, 11:36 PDT
Update - The Engineering Team continues the investigation into the Require Resume feature. We appreciate your understanding and patience while we track down this elusive bug and wrestle it into submission.

In the meantime:
-If you would like to see a resume for a particular applicant, please reach out to them to request they provide one. You can then add it to the Files or Restricted Files tab.
-Refresh your Applicant Tracking System page periodically to see if the issue has been resolved.

As soon as we've identified the root cause, we'll update here again.

May 14, 08:06 PDT
Investigating - We're currently in the midst of investigating an issue with the Required Resume feature. Our dedicated team is on the case, diligently searching for the root cause.

Here's what we know so far:
-Despite doing everything right (Express Apply is OFF, resumes are required in your job's Advanced settings), some users are seeing applications coming in without resumes attached.
-The issue is affecting users who have Required Resumes for their job applications AND who do not have Express Apply enabled in their account.
-We are investigating the cause of the issue.

In the meantime, please:
-If you would like to see a resume for a particular applicant, please reach out to them to request they provide one. You can then add it to the Files or Restricted Files tab.
-Refresh your Applicant Tracking System page periodically to see if the issue has been resolved.

Your understanding and patience are greatly appreciated as we work to ensure the smooth operation of the Required Resume feature.

May 13, 16:54 PDT
May 13, 2024
May 12, 2024

No incidents reported.