Update - We've made significant strides in addressing the SMS issue, but we're not done just yet. Our team is working tirelessly with our vendor towards a final resolution. In the meantime, we encourage all to utilize email when communicating with your candidates. Your continued patience and support are greatly appreciated.
Nov 30, 2023 - 05:01 PST
Update - Thank you all for your patience as we work diligently with our vendor to resolve the ongoing SMS issue. While we tackle this challenge, please note that email communication is functioning seamlessly. We recommend utilizing email as the preferred mode of communication with applicants at this time. Your understanding and patience is truly appreciated..
Nov 29, 2023 - 07:32 PST
Identified - Our team has pinpointed the issue and is collaborating closely with our vendor to find a solution. We apologize for any inconvenience and thank you for your patience during this period.
Nov 28, 2023 - 06:51 PST
Investigating - SMS messages are not currently being delivered, and our team is working with our vendor on a resolution.
Nov 27, 2023 - 06:54 PST
This incident has been resolved.
Nov 21, 05:13 PST
We expect the backlog to be completed by the start of business tomorrow and appreciate your continued patience.
Nov 20, 14:25 PST
Some users may observe that recent resumes are not loading in the Resume Tab of the Applicant Profile. While resumes are being parsed, there is a backlog, which may also impact the search function. As a workaround, resumes can be downloaded from the Files Tab. We anticipate resolving this issue shortly and apologize for any inconvenience it may cause.
Nov 20, 13:37 PST