Postmortem -
Read details
Mar 14, 08:47 PDT
Resolved -
We're happy to report that the issue preventing user creation on the Manage Users Page in Account Details has been resolved, and our team is actively monitoring the system to prevent future occurrences.
If you encounter any difficulties with user creation, we recommend clearing your cache and cookies. Should the issue persist, feel free to reach out to our Support Team. We're here, ready to assist if needed.
Thank you for your patience!
Mar 12, 14:19 PDT
Investigating -
We’re currently in the midst of investigating an issue with user creation on the Manage Users Page in Account Details. Our dedicated team is on the case, diligently searching for the root cause.
Here's what we know so far:
- Users are currently unable to create new users on the Manage Users Page.
- The issue is affecting some users. Some accounts rely strictly on Single Sign-On (SSO) access and are therefore not affected.
- We are actively investigating the cause of the issue and will update this space as soon as we know more.
In the meantime, please:
- As a workaround, you can add new users via API or ask our Support Team to take that action on your behalf.
- Refresh your Applicant Tracking System page periodically to check if the issue has been resolved.
Your understanding and patience are greatly appreciated as we work to ensure the smooth operation of the Manage Users feature.
Mar 12, 13:41 PDT