Resolved -
This incident has been resolved.
May 22, 13:22 PDT
Update -
At this time, there are no new developments to report. Edits made to document templates are now saving successfully; however, users must reopen the template a second time in order to view the saved changes.
We sincerely appreciate your continued patience and understanding as we work with our partner to fully resolve this issue.
May 22, 05:27 PDT
Update -
Our team is continuing to work closely with our third-party partner, Dropbox Sign, as we actively monitor the issue and collaborate on achieving a complete resolution.
At this moment, there are no additional updates to provide. We truly appreciate your ongoing patience and understanding.
May 19, 09:11 PDT
Update -
Our team remains actively engaged with our third-party vendor, Dropbox Sign, as we continue to monitor the situation and work toward a full resolution.
At this time, there are no new updates to share. Previously implemented improvements appear to be holding, with document template changes generally saving successfully—though users may need to reopen templates twice to see updates reflected.
We understand the importance of full functionality and appreciate your continued patience.
May 15, 05:23 PDT
Update -
Progress has been made—changes and edits to document templates now appear to be saved successfully. However, please note users may not see their changes reflected the first time they reopen the template after saving. The updates will appear upon accessing the template a second time.
We remain in active communication with our third-party vendor as we work toward a full resolution. We apologize for the continued inconvenience and sincerely appreciate your patience.
May 14, 07:18 PDT
Update -
Our third-party vendor, Dropbox Sign, is making steady progress toward resolving the issue. We remain in close collaboration with their team and are encouraged by the steps taken so far.
We appreciate your continued patience and will provide further updates as more information becomes available.
May 13, 06:42 PDT
Update -
We’re continuing to work closely with our third-party vendor, Dropbox Sign, to resolve the issue. While there are no new updates to share at this time, please know that this remains a priority and we’re focused on getting things back to normal as quickly as possible.
We apologize for the continued inconvenience and appreciate your patience.
May 12, 05:47 PDT
Update -
We are continuing to work closely with our third-party vendor, Dropbox Sign, to resolve the ongoing issue. At this time, there are no new updates to share.
In the meantime, please continue using the temporary workaround: users can email PDFs as attachments for candidates to complete and return.
We appreciate your continued patience.
May 9, 06:28 PDT
Identified -
Our third-party provider, Dropbox Sign, has identified the root cause of the issue and is actively working on a resolution. We appreciate your continued patience as we collaborate closely with their team to restore full functionality.
In the meantime, as a temporary workaround, users can email PDF forms as attachments for candidates to complete and return.
May 8, 05:36 PDT
Investigating -
We are currently working with our third-party vendor, Dropbox Sign, to resolve an issue that is preventing users from editing document templates. We appreciate your patience as we collaborate with the vendor to resolve this as quickly as possible.
May 7, 09:58 PDT