Applicant Tracking Software Status

Nov 13, 2019

No incidents reported today.

Nov 12, 2019

Issue with sending onboarding doc templates AND 2 or more uploads together with an offer letter

Resolved - The HelloSign team has released a fix. This incident is now resolved.
Nov 12, 07:02 PST

Identified - The issue has been identified and HelloSign's team is working on a hotfix release before their next sprint. An expected release date will be posted as soon as we have it from HelloSign.
Oct 30, 12:01 PDT

Update - We have identified that the issue is on the HelloSign side. The HelloSign team is working on a resolution. This issue is impacting only a few users under the very specific circumstances referenced in the issue title.
Aug 30, 12:01 PDT

Update - The issue is happening only intermittently. A workaround is to send only document uploads with the offer and then send out the templates by themselves separately via the Send Message > Send Documents feature in the applicant's profile.
Aug 26, 14:23 PDT

Investigating - Some customers may be experiencing loading "dots" indefinitely when attempting to send an offer letter that includes both onboarding document templates and uploads. We are investigating this matter with HelloSign.
Aug 26, 09:57 PDT

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

SMS Services Not Functioning As Expected

Resolved - This incident has been resolved.
Nov 8, 12:23 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 10:51 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 8, 08:55 PST

Investigating - Some clients have reported that the SMS services are not functioning as expected.
Nov 8, 08:54 PST

Nov 7, 2019

No incidents reported.

Nov 6, 2019

Messaging Through Applicant Profile Not Available

Resolved - This incident has been resolved.
Nov 6, 14:06 PST

Update - We are continuing to investigate this issue.
Nov 6, 13:37 PST

Investigating - Some users may experience difficulty messaging applicants through the Email/Envelope Icon in the Applicant's Profile. We are aware of this issue and are investigating into it right now. Our sincerest apologies for those who are impacted. We thank you for your patience.
Nov 6, 13:36 PST

Nov 5, 2019

Sending Messages to Applicants

Resolved - This issue has been resolved
Nov 5, 16:49 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 14:48 PST

Investigating - Some clients have reported issues with sending messages, thanks but no thanks e-mails and updating applicants using "Select Action." We are currently investigating the issue.
Nov 5, 13:34 PST

Manage Users Page - Users List Not Visible

Resolved - This incident has been resolved.
Nov 5, 09:10 PST

Investigating - We are investigating availability issues with the users list in the Manage Users page. Further updates will be provided as the investigation continues/is resolved.
Nov 5, 08:05 PST

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

Delay in Processing Background Checks

Resolved - This incident has been resolved.
Nov 1, 12:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 12:20 PDT

Investigating - Some users may be impacted by a delay in the processing of background checks. There may be a delay in ordering/sending them out. Our sincerest apologies for any inconvenience this has caused.
Nov 1, 11:11 PDT

HelloWorks Product Update

Completed - The scheduled maintenance has been completed.
Nov 1, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 10:30 PDT

Scheduled - THIS IS A SCHEDULED EVENT Nov 1, 10:30 - 11:30 PDTOct 24, 11:40 PDT
Scheduled - Our next HelloWorks product release is scheduled for 10/31/2019. The HelloWorks product may be unavailable for up to 1 hour. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
Oct 31, 08:47 PDT

Oct 31, 2019

No incidents reported.

Oct 30, 2019

Career Hosting Page Error

Resolved - This incident has been resolved.
Oct 30, 16:15 PDT

Investigating - Some users may experience an issue on their Company's Career Hosting Page if they are using the first widget to post their listings. They may have the following error:

Account not found. Please configure 'site_url' to match your Applicant Tracking account domain. We're looking into this right now. We'd like to extend our sincerest apologies for anyone who has been impacted by this.
Oct 30, 14:50 PDT

Latency/Degraded Quality in Response Time With Onboarding Documents/Offer Letters

Resolved - This incident has been resolved.
Oct 30, 16:14 PDT

Monitoring - A fix has been implemented and we're monitoring the results.
Oct 30, 15:00 PDT

Identified - Some users may experience high latency when creating/sending offer letters & onboarding documents. We sincerely apologize for all of those who are impacted by this increased latency.
Oct 30, 14:54 PDT

Some users may experience iFrame issues with Chrome 78

Resolved - This incident has been resolved.
Oct 30, 13:32 PDT

Investigating - This issue may impact clients who use SSO (Single Sign On) through an iframe when their Chrome browser gets upgraded to chrome 78
Oct 30, 08:45 PDT