Resolved -
This incident has been resolved. Our engineering team has addressed the issue affecting the Offer Letter sending flow, and users should now be able to preview and send documents without encountering the freeze.
We apologize for any disruption this caused and appreciate your patience while we worked through it. Please don't hesitate to reach out to our support team if you experience any further issues.
Jun 15, 15:17 PDT
Monitoring -
We have identified and addressed the issue affecting the Offer Letter sending flow. Users should now be able to preview and send documents without encountering the freeze.
We are monitoring the situation to confirm full stability and will update once we are satisfied that everything is operating as expected. If you continue to experience any issues, please don't hesitate to reach out to our support team.
Jun 15, 13:01 PDT
Investigating -
We are currently investigating reports of an issue affecting the Offer Letter sending flow. Some users may encounter a screen that freezes after previewing attached documents, preventing them from completing the sending process.
Our team is actively investigating and working toward a resolution. We will provide an update as soon as we have more information.
Workaround: You may be able to send the offer letter without documents attached, then send those documents independently of the offer letter flow. Users still on the classic applicant grid may not be affected. If possible, please hold off on resending or resubmitting Offer Letters while we investigate, as doing so will not resolve the freeze.
Jun 15, 11:27 PDT