Incident Summary:
From July 15, 2024, to July 17, 2024, we observed an issue affecting the form builder feature on the create/edit job page. Some users encountered difficulties when attempting to save changes made to form builder questions, leading to an inability to finalize their forms.
Customer Impact:
Clients reported being unable to edit and save changes to their form builder questions. Users experienced the system getting stuck once attempting to click on the "save" button and the changes were not applied.
Root Cause:
The issue was traced to a front-end bug in the form builder feature. Specifically, tag handling, invoked when the save button was clicked, was not executing properly. We confirmed that the problem wasn't with our servers or data storage (the backend) but solely with how the form worked on users' screens.
Resolution Steps:
Our team successfully implemented a solution to resolve the immediate issue, restoring the form builder functionality. We are also making plans to enhance this feature further to ensure more robust performance and reliability in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our support team.