Incident Summary:
On June 6, 2024, from approximately 1:00 PM to 6:00 PM Pacific Time, we observed intermittent delays to emails sent from the platform.
Customer Impact:
Some emails sent from the platform experienced a slight delay in delivery.
Root Cause:
During the time of the incident, our platform experienced a significantly higher than usual volume of requests.
Resolution Steps:
Our team promptly identified the issue and implemented enhancements to ensure key functionality such as email messaging consistently has top prioritization in our processing infrastructure.
Preventative Measures:
Our team is making enhancements to the monitors in place for our email processing infrastructure. Thank you for your patience and understanding as we continue to improve your experience with our services.
If you have any further questions or concerns, please do not hesitate to reach out to our support team.