Incident Summary: From January 7, 2025, at 3:30 PM PT to January 10, 2025, at 2:40 PM PT, emails sent from our Applicant Tracking System (ATS) to Microsoft email domains (Outlook, Hotmail, Live, and MSN) experienced significant delays or failed deliveries. This issue was caused by challenges related to Microsoft’s email filtering policies.
Customer Impact: During this time, applicants with Microsoft-related email addresses were not receiving email notifications sent through our ATS. This disruption may have delayed communication between hiring managers and candidates. Users were advised to use alternative communication methods to reach candidates.
Root Cause: The delays and delivery failures occurred due to blocks and throttling applied by Microsoft’s email filtering systems, which affected our ability to deliver messages reliably.
Resolution Steps:
Moving Forward: To prevent similar incidents, we are:
If you have any questions or concerns, please contact our support team. We appreciate your patience and understanding as we continue to improve our services.