On December 9, 2025, some users experienced brief periods where the Applicant Tracking System was temporarily unavailable. As a result, the system displayed our maintenance page during these moments.
Our team identified the cause quickly and deployed a fix the same morning. System performance has been stable since, and we’ve continued to monitor closely to ensure everything remains healthy.
A routine update introduced a database query that took longer to run than expected. This caused our application servers to pause while waiting for the query to complete, which briefly interrupted normal system operation.
Once the issue was identified, our engineers deployed an improvement to optimize that database query, which restored normal response times and resolved the issue.
During the affected periods, users were unable to access the platform or use any UI or API features. All services returned to normal once the fix was applied.
Our team implemented an update that improved the performance of the affected query. After deploying this change, the system recovered immediately and remained stable.
We’re taking several steps to prevent similar issues in the future, including strengthening safeguards that detect slow-running queries earlier.
We’re committed to providing a reliable, seamless experience, and we truly appreciate your patience and trust. If you experience any lingering issues or have questions, please reach out to our support team - we’re always here to help.