Some users may experience issues with offer letters and documents

Incident Report for Applicant Tracking Software

Resolved

HelloSign has implemented a fix and is monitoring the results.

Posted Nov 17, 2020 - 12:47 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 17, 2020 - 12:17 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2020 - 12:12 PST

Investigating

HelloSign is currently investigating slowness which may be impacting users attempting to add onboarding documents or use the Send Documents feature. Some users may experience issues adding documents and sending offer letters. HelloSign is currently working on a solution. Once resolved, onboarding documents and offer letters will be functional.

Posted Nov 17, 2020 - 11:55 PST

This incident affected: Offer Letters.