Some users may experience difficulties with searching for applicants and viewing candidate resumes.
Incident Report for Applicant Tracking Software
Resolved
A fix has been implemented. Users should no longer experience issues searching for applicants who applied on Saturday, June 29, or encounter issues with changes to applicant profiles that didn't get processed on that date. Thank you for your patience as we worked to resolve this matter. If you are still experiencing issues, please reach out to our support team for further assistance.
Posted Jul 01, 2024 - 20:22 PDT
Identified
After further investigation, our team has identified additional issues impacting applicant profiles and their updates. This affects not only applicant search and resume parsing but also other updates that are generally processed in the background. We are actively working on implementing a solution and prioritizing this as a high-impact concern, dedicating our resources to restore these changes as quickly as possible.
Posted Jul 01, 2024 - 13:30 PDT
Investigating
Our team is aware of an issue impacting applicant search and resume parsing, specifically affecting applications received on Saturday, June 29. We are actively working on implementing a solution and prioritizing this as a high-impact concern, dedicating our resources to resolve the problem as quickly as possible. As a workaround, the applicant's profile is available under the job listings, and the resume can be downloaded from the file section in the application viewer. We apologize for any inconvenience this may cause.
Posted Jul 01, 2024 - 11:48 PDT
This incident affected: Application Viewer.