Some Users May Be Experiencing Issues with Resume Import & Import via Email

Incident Report for Applicant Tracking Software

Resolved

This incident has been resolved. All pending resumes have now been successfully imported. Thank you for your patience, and we apologize for any inconvenience caused.

Posted Aug 19, 2025 - 10:02 PDT

Identified

Some users may be experiencing issues importing resumes using the Resume Import feature (both file import and email import). Please note: this does not impact resumes submitted directly by candidates through job applications — those continue to be received and parsed as expected.

We are working closely with our vendor to restore services as quickly as possible. We apologize for any inconvenience this may cause.

Posted Aug 18, 2025 - 12:43 PDT

This incident affected: Application Viewer.