The issue affecting Message Templates has been successfully resolved. Our engineering team identified the root cause—a bug introduced during a recent enhancement—and deployed a fix.
Templates should now populate as expected when sending messages to applicants. We've confirmed functionality is restored and will continue monitoring to ensure everything remains stable.
Reminder: If you're still experiencing issues, we recommend clearing your browser’s cache and cookies, then refreshing the page. This helps ensure any lingering data from before the fix doesn’t interfere with the updated functionality.
Thank you for your patience while we worked through this! As always, feel free to reach out to our support team if you have any questions or need further help.
Posted Dec 09, 2025 - 14:50 PST
Identified
Our engineering team has identified the issue impacting Message Templates and is actively working on a fix.
What we know so far: - A recent enhancement to email templates introduced an unexpected bug that's preventing templates from populating when sending messages to applicants. - This issue is affecting most users. - We’ve pinpointed the source of the problem and are working on a solution.
Workarounds to try in the meantime: - Some users have had success by typing the template name into the message field—though this workaround isn’t working consistently for everyone. - We recommend periodically refreshing your ATS page to check for updates as the fix is deployed.
We appreciate your patience as we work to restore full functionality to the Message Templates feature. Stay tuned for updates!