We have identified that the issue is on the HelloSign side. The HelloSign team is working on a resolution. This issue is impacting only a few users under the very specific circumstances referenced in the issue title.
Posted 20 days ago. Aug 30, 2019 - 12:01 PDT
The issue is happening only intermittently. A workaround is to send only document uploads with the offer and then send out the templates by themselves separately via the Send Message > Send Documents feature in the applicant's profile.
Posted 24 days ago. Aug 26, 2019 - 14:23 PDT
Some customers may be experiencing loading "dots" indefinitely when attempting to send an offer letter that includes both onboarding document templates and uploads. We are investigating this matter with HelloSign.